之前分享了打工度假必備之英文履歷和英文面試小撇步後，收到不少朋友詢問：面試官會問什麼問題？這些問題我該怎麼回答會比較好？年前剛好經歷了大大小小的面試，有成功也有失敗，規整這些經歷和心得，整理了15個最常被問到的問題給大家做個參考：
相較於履歷和cover letter，面試的重點不在於用華文辭藻去潤飾單字與文法，而是在與用精確與清晰易懂的口語讓面試官了解你的個人特質與專業經歷。以下我舉的內容，或許用字比較淺白（其實我也編不出華麗的演講稿），所以我會把重點放在淺顯易懂，能把重心表達出來的方向。如果有更好的表現方式，歡迎在下面留言分享！
Tell me about yourself
這樣類的問題，英文說法為”Open Question”，也就是一個開放式的問題，開放式問題沒有絕對的方向，讓回答者有無限的創造空間。也因此這可能是面試裡面最難回答的問題。因為：
面試官並不想知道你在哪出生？有幾個家人？家裏排行多少？
面試官不想知道你最愛的顏色是紅色，也不想知道你家的狗狗叫來福
面試官不需要你重頭把工作經歷照著履歷敘述一遍，因為他自己也能看得懂
這時候就該問自己幾個問題：
為什麼他們想問這個問題?
他們想從我的回答中知道什麼？
如果我是面試官，我的回答怎麼樣才是他們想聽的？
面試官其實想知道的是：你怎麼從容地回答一個非制式的問題
他們想知道對你來說，什麼是最重要的，那反過來想，其實就是什麼樣的回答對面試官來說是最重要的！
試著思考，你過去的經驗、專業知識與技術和能力，有哪些是面試的職缺需要的特質？（這就是答案！）再來，光說著「我很有組織能力」、「我知道如何臨機應變」是不夠的，最好能舉個例，也就是 tell a story，讓你所說的這些能力轉變成一個實際發生的經驗，這絕對有加分效果！
舉例：
I have been working in Sales and Customer Service division over the past 5 years. These experiences have allowed to cultivate many skills and sharpen my business acumen. I’d really describe myself as a person with a versatile skill-set, a lot of integrity and a willingness to go the extra mile to satisfy a customer.
Perhaps the best way to let you know what I’m about is to share with you a quick experience I had: （開始舉例）
During my time work for ……. I had a client who …… I offered him …… and told him …… At first, the client refused and when I asked him why he told me that…….. So I invited him …….. At the end… they were stunned by ……. My client was so happy he referred me to his friends and I’ve done similar work for several other companies as a result.
I enjoyed ….. Now I’m looking to take my career to the next level, looking for a career that I can keep learning and growing.
What motivates you?
這問題的意思是：什麼樣的原因會激勵你在我們這工作？
當然，很直覺性的，「當然是領薪水、爭福利阿！！」不過，當然，你不能這麼直接的跟面試官說就是為了錢來工作。其實對方想知道的是你有與公司的核心價值相映；因此，不僅了解職缺核心需求，最好上網查一下公司的value是什麼？他們看中的員工特質是什麼，依此特質去說明。譬如我就遇到有個公司的員工核心價值是 work hard play hard。所以他們希望員工不但認真上班，還願意撥時間參與公司活動和聚會。
舉例：
I’m very results-driven. Doing a good job and achieving the desired end result is my primary motivation. While I enjoy working on my own, I’m particularly motivated by the idea of working in a team. It’s very rewarding working closely with others who share the same common goal. I also like changes; most people afraid of the changes but I think changes bring challenges and challenges create improvement.
What are your strengths?
你的優勢是什麼？問題的重心在於，你有什麼優勢符合這個職缺，並且能帶給公司極大效益？
舉例：
I can multitask calmly under the pressure.
I think one of my biggest strength is that I am an excellent communicator, having always been able to quickly and easily convey ideas and concepts to others while making them feel comfortable and unthreatened at the same time. I’ve found that this had helped me become a great salesperson because it allows me to build trust with my clients, which leads to the exchange of information. This information then helps me identify the right “buttons to push” and ultimately paves the way to the final sale. Let me make an example… there was this one time…
What are your weaknesses?
你的弱點是什麼？絕對別拿一個優點當缺點說！
絕對別說，「我是個完美主義者，我對事情追求完美」這答案太cliché了，通常面試官內心可能會翻白眼。每個人絕對都會有弱點，面試官想知道的在於你怎麼把弱點轉換為優勢，或找到一個解決弱點的方法。
舉例：
When there’s a deadline meet, I tend to want things to be done quickly and efficiently and because of that, I would consistently keep chasing the status with the team members that involved in the project. This sometimes made me appear to be impatient or demanding in front of others. I’ve noticed that through the feedback from my peers. Since then I’ve managed to change the way of approach to my colleagues. Furthermore, I’ve implemented daily standup meetings that I learned from a Management course where everyone shares their updates and that not only improves the efficiency of the tasks but also brings better communication to the team.
Tell me more about your job at XXX.
說一說你的上一份工作，公司主要在做什麼？你的職位的內容是什麼？
你可能心想，這不是都在我的履歷上了？！對，有”一部分”內容已經在你的CV上了，但面試官可能想再次確認你的過去經歷是否屬實，或想更深入的從你的回答中了解你的經歷。此時，你可以藉此提出CV上無法詮釋的細節，譬如在任職期間，你如何管理、組織一個任務？帶給公司或同事間什麼樣的效益？可以是大案子也可是小活動。
舉例：XXX company is an XXX agency who specialised in …
As a XXX … I managed about 90 accounts, dealing with clients’ inquiries, including ….. I was awarded the best salesperson of the month… I organised the annual event which brought…..
Why do you want to leave your current job?
這問題可能比較尷尬，因為有可能你是不喜歡之前公司的工作環境、有可能是薪水、有可能是沒有發展空間。但可以的話避免回答薪水太低、或與同事或主管處不來等這類的原因，因為這類原因有可能會讓面試官有疑慮。通常說公司升職空間有限、想從小公司轉往大公司者這類的回答都會比較安全一些。
舉例：At the end of the day, I am proud to be a member of XXX and I thoroughly enjoy everybody on my team, including my boss. But at some point during my time working there I realised that I am not passionate about the type of work I am doing as an agency. Specifically, I want to be able to work on XXX which is why I am so excited about the opportunity to interview with you. I believe my passion for account management will complement this position well and allow me to grow with your company long term.
What Do You Know About Our Company
這點就絕對要徹底做功課啦！
通常，除了在公司官網詳細的閱讀業務內容外，最好也連結到他們的官網Blog, News, Facebook, Instagram, LinkedIn 這類，了解他們近況的發展。譬如「我知道你們6月即將參加某某地方的國際貿易展，我以前也參與過這場展會…」或「如果我記得沒錯，你們上月剛在伯明翰新開了你們的分公司…在你們的競爭對手XXX的對面…」等等。哪個老師不喜歡已經有做過功課的學生呢？
Where Do you see yourself in 5 years?
5年？我連自己5年後會怎麼樣我都不知道了…更何況是工作？
通常大多數人心裡都應該會想：「加薪！升遷！更多福利或紅利！」，但當然這絕對不是面試官想要聽的答案。有野心想升主管職是很好，但是這是很多人都會想要的，單單說你想升職當管理人是不夠的。做點研究，想想這份職位的發展性可能是怎麼樣，先提一兩個短期目標然後提及長期目標。針對該職位跟公司的發展做個大概的計畫。
舉例：
First of all, I’d like to get to know the company’s ins and outs, leaning as much as I can, as quickly as I can. From there, I see myself becoming a true expert at my role. And with my expertise, I’d looking for opportunities that can make the team as efficient as possible, improving the process and coming up with creative solutions. I’d also like to be an active participant in the company, offer help to others, whether it be sales, marketing and operations using my skills and knowledge gained from my role.
Your Salary Expectations
絕對得爭取與你能力相對應的薪資！
在這裡，最好先做好調查，在這個城市，以你的經驗和背景，大概的薪水範圍會是多少？讓面試官知道，你很清楚自己值多少。如果你想讓面試官清楚你的底線，那可以將你的底線明確告知。但如果這是一份非常難得的工作機會，你也不太講究薪資的話，可以給一個開放式的回答，讓他們了解薪資方面是有空間可以談的。
舉例：
If this is the right job for me, I am sure we can come to an agreement on salary.
How Do You Handle Stress?
你怎麼面對工作上的壓力？
通常很多人面對壓力都會選擇逃避，因此這個問題必須要讓面試官了解，你能夠承受壓力，並且把壓力轉換成動力。可以舉例過去碰到的狀況，譬如，通是有3個案子要在同一週完成，你怎麼樣規劃讓案子順利完成並有良好的結果。
舉例： I’d say I react to situations rather than to stress. When there is a situation, you gotta find a plan/solution, and I find it actually helps me to stay motivated and productive. For example, I once had three major projects due in the same week, which could be a lot of pressure. However, I planned ahead, broke down the tasks into chunks and assign to the team members and make sure everyone’s workload is in a good balance. In the end, we completed all three projects ahead of time and avoided unnecessary stress.
除此之外，附上幾個也曾碰過個問題給大家思考：
- What major problems have you encountered at work, and how did you deal with them?
- Tell me about your biggest achievement?
- Describe a difficult experience at work and how you handled it.
- How do you deliver your service?
（我聽過的一個很優的答案：「My experience is to know your client, anticipate their needs and deliver service far above the expectation from the client. The best service is proactive. The next best is being timely and responsive when it’s reactive. 」）
幾個準備的大重點：
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我通常會將職缺的內容仔細看一遍，第二遍將”Qualifications and Skills”或”Requirements”的內容把一些公司希望的技能、經驗或特質用螢光筆畫記重點。然後把這些重點方在我的答案中
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如果能爭對每個問題舉一個過去的經歷做舉例是最好的
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準備好一份問題清單與回答，不斷反覆的練習回答的方式，盡量保持自然、從容和自信的態度
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做自己（重要！），絕對不要像是被演講稿一樣去背答案。記得，面試官能感受的但你的不自然，他有可能會知道你是因為緊張，但也有可能會讓他覺得你對自己的回答沒有信心
好啦！看完這麼多問題，可能有點頭昏眼花，準備這些問題的時間通常要看你想拿到這份職缺的強烈度，可以是一天到一週。最好找一個親友假裝面試官，模擬當天面試的情境，並尋求建議，多練習，越練會越順手！
最後一個小小的心理建設，有時候你可能會遇到花了200％的精力去準備，整個面試過程感覺很順利，應該十拿九穩，結果卻被對方告知沒被錄取。這時候真的真的會超級氣餒！也會有自信心被重重打擊的感覺。這時候絕對要記得：絕對不是你不好，你只是還沒遇到你伯樂！找工作其實就像找對象一樣，有時候是對方的標準或看重的價值跟你不一樣，有時候是緣分XD。往另一個角度想，就像一場不愉快的感情，如果雙方不適合，又硬要湊在一塊，不是很難受嗎？這世界這麼大，絕對有適合你的！
如果你正要/打算在國外尋找工作，或想進外商公司，但是不知道履歷怎麼寫？Cover Letter要不要寫？面試要怎麼準備？英語要怎麼不花錢的去增進口說與聽力能力？找工作的過程是很容易讓人精疲力盡的，有時候不是你沒有能力，而是用的方式不對。加入「第一次英文求職就上手 Job Search Bootcamp」的課程吧！講師帶你一步一步，計畫性、策略性地完成你的求職歷程。
最後祝大家找工作順利啦～如果順利找到工作跟我說一聲哈！讓我也一起為你開心^^
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